Refund Policy

At lyvoro, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and obligations.

1. Returns

You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must provide the receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable. These include:

Gift cards
Downloadable software products
Some health and personal care items
Custom or personalized products
3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [insert contact information].

5. Sale Items

Only regular priced items may be refunded. Sale items are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [insert contact information] and send your item to: [insert return address].

7. Shipping

To return your product, you should mail your product to: [insert return address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

8. Contact Us

If you have any questions about our refund policy, please contact us:

By email: support@lyvoro.com